We were delighted to recive an email today from a satisfied Cover4LetProperty client today which I share with you now:

“I have just received a quote for landlord’s insurance from one of your representatives and wanted to let you know what an excellent service I received.

 Her name is Catherine O’Donaghue and the reasons she was so good were that she listened, was flexible with changes, was able to explain things properly, checked terms before continuing, refrained from using customer service-type jargon and was polite.

 As this was a completely different experience to what I have encountered with other insurance companies/brokers, I thought it important to let you know – it has also resulted in my buying a policy from you. I hope you can let her manager/other relevant person know.

Kind regards

 Samantha”

It is responses like this that cheer us all up and drive us on to achieve better customer service skills and a big well done to Catherine as well!

Mike